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WE ARE HIRING – TROLLEY SERVICE OFFICER (SCOOTER OPERATOR)
Airport Ground Operations Position – Changi Airport Singapore
Position Details
Position Title: Trolley Service Officer (Scooter Operator)
Department: Airport Ground Operations
Work Location: Changi Airport Terminal 3
65 Airport Boulevard, Singapore 819663
Employment Type: Full-Time
Working Days: 6 Days Per Week
Salary Range: SGD 1,600 – SGD 2,000 Per Month
(Final salary package will be determined based on the candidate’s experience, qualifications, attendance record, performance, and operational requirements.)
Company Overview
Our organization is committed to delivering high-quality airport support services within one of the world’s most recognized aviation environments. As part of the airport operations network, we play an essential role in ensuring that passengers experience smooth, efficient, and convenient travel throughout their journey.
The success of airport operations depends on the coordinated efforts of operational personnel working across multiple service areas. One of the most important support functions involves maintaining the availability and proper distribution of baggage trolleys, wheelchairs, baby strollers, and other passenger mobility equipment throughout the airport.
To support ongoing operational requirements, we are seeking dedicated, responsible, and service-oriented individuals to join our team as Trolley Service Officers (Scooter Operators). This role is critical in ensuring that passengers have immediate access to trolley services while helping maintain the efficiency, cleanliness, and operational readiness of airport facilities.
The position offers an excellent opportunity for individuals seeking stable employment in a professional airport environment while gaining valuable operational experience within the aviation industry.
Position Overview
The Trolley Service Officer is responsible for supporting the daily operation, collection, transportation, distribution, maintenance, and monitoring of baggage trolleys and related passenger support equipment throughout assigned airport zones.
The successful candidate will work closely with supervisors and fellow operations personnel to ensure that all designated trolley stations remain adequately supplied throughout operating hours.
This position requires individuals who are physically fit, safety-conscious, dependable, and capable of working efficiently within a high-traffic environment where passenger flow is constant throughout the day.
The role involves extensive movement across airport facilities and requires a proactive approach to identifying operational needs before service disruptions occur. Employees must demonstrate strong situational awareness, operational discipline, and commitment to maintaining service standards at all times.
In addition to trolley management activities, employees may be assigned additional operational support duties including porter services, equipment cleaning and sanitization, mobility equipment handling, scooter operation, and special project assignments.
Key Responsibilities
The duties and responsibilities listed below are intended to provide an overview of the role and should not be considered exhaustive. Employees may be required to perform additional tasks as directed by supervisors or management.
Trolley Collection Operations
The employee shall be responsible for identifying, collecting, and retrieving baggage trolleys from various airport locations including:
• Arrival halls
• Departure halls
• Transit areas
• Passenger waiting lounges
• Transportation pickup points
• Public circulation zones
• Airport retail areas
• Food and beverage sections
• Security screening areas
• Boarding gate waiting areas
• Terminal entrances and exits
• Inter-terminal transfer locations
Employees must continuously monitor assigned areas and ensure that unattended trolleys are collected promptly to prevent congestion, obstruction, or operational inefficiencies.
Routine patrols must be conducted throughout the assigned shift to identify misplaced equipment and maintain an orderly airport environment.
Collected trolleys must be safely transported to designated collection points or redistribution stations in accordance with operational procedures.
Trolley Distribution and Stock Management
The employee will be responsible for ensuring a consistent and adequate supply of trolleys across all designated passenger service locations.
Responsibilities include:
• Monitoring trolley inventory levels.
• Replenishing trolley stations before shortages occur.
• Forecasting demand based on passenger traffic patterns.
• Coordinating trolley transfers between airport zones.
• Supporting peak-hour distribution requirements.
• Preventing excessive accumulation of trolleys in low-demand locations.
• Ensuring trolley accessibility for passengers at all times.
Employees must maintain awareness of passenger demand trends and adjust distribution efforts accordingly to ensure uninterrupted service availability.
Wheelchair and Passenger Mobility Equipment Management
The employee shall assist in the collection, transportation, organization, and maintenance of passenger mobility equipment including:
• Wheelchairs
• Baby strollers
• Mobility assistance devices
• Passenger service carts
Equipment must be inspected regularly to ensure readiness for passenger use.
Any damaged, defective, or unsafe equipment must be reported immediately to supervisors for corrective action.
Employees may also assist operational teams in preparing equipment for high-volume passenger periods and special events.
Scooter Operations
Authorized employees may be assigned to operate motorized trolley transportation devices or scooters.
Responsibilities include:
• Conducting pre-operational inspections.
• Performing safety checks before equipment use.
• Operating scooters responsibly and professionally.
• Complying with all speed restrictions.
• Following designated travel routes.
• Maintaining safe distances from passengers and airport facilities.
• Transporting large groups of trolleys efficiently.
• Reporting maintenance concerns promptly.
Scooter operators must remain highly vigilant due to the dynamic nature of airport traffic conditions.
Passenger Service Responsibilities
Although primarily an operational position, employees are expected to contribute positively to the passenger experience.
Responsibilities may include:
• Assisting passengers in locating trolley stations.
• Providing basic directional assistance.
• Supporting elderly passengers when appropriate.
• Responding politely to inquiries.
• Referring passengers to relevant airport services when necessary.
• Maintaining professional conduct during all passenger interactions.
Employees represent the standards of professionalism expected within an international airport environment and must demonstrate courtesy, patience, and respect at all times.
Porter Service Duties
Operational requirements may occasionally require employees to perform porter-related duties.
These responsibilities may include:
• Assisting passengers with luggage handling.
• Transporting baggage using porter trolleys.
• Supporting airport service operations during periods of high demand.
• Loading and unloading passenger luggage.
• Ensuring safe handling of personal belongings.
• Following proper lifting techniques and manual handling procedures.
Cleaning and Sanitization Responsibilities
Maintaining equipment cleanliness is an important component of airport operations.
Employees shall be responsible for:
• Cleaning baggage trolleys.
• Sanitizing passenger contact surfaces.
• Removing dirt and debris from equipment.
• Maintaining cleanliness standards.
• Supporting infection control initiatives when required.
• Assisting with special cleaning campaigns.
Equipment must be maintained in a condition suitable for immediate passenger use.
Safety and Compliance Requirements
Safety is a fundamental priority within airport operations.
Employees must:
• Follow all workplace safety regulations.
• Comply with airport operational procedures.
• Participate in safety briefings and training sessions.
• Wear required personal protective equipment.
• Follow safe manual handling practices.
• Report unsafe conditions immediately.
• Exercise caution in crowded passenger areas.
• Remain alert to changing operational conditions.
• Support emergency response procedures when required.
• Cooperate fully during audits, inspections, and investigations.
Failure to comply with safety requirements may result in disciplinary action.
Physical Requirements
Due to the physical nature of the position, candidates must possess the following capabilities:
• Ability to lift luggage weighing up to 25 kilograms.
• Ability to push and maneuver multiple connected baggage trolleys.
• Ability to transport fully loaded porter trolleys.
• Ability to walk long distances throughout airport facilities.
• Ability to stand for prolonged periods.
• Ability to bend, lift, push, pull, and perform repetitive tasks.
• Ability to work in both indoor and outdoor environments.
• Ability to perform duties during varying weather conditions.
• Ability to maintain productivity during extended shifts.
• Good overall physical fitness and stamina.
Qualifications and Skills
Applicants should possess:
• Basic spoken and written English proficiency.
• Ability to understand instructions and operational procedures.
• Basic smartphone and mobile application usage skills.
• Strong teamwork and communication abilities.
• Professional attitude and positive work ethic.
• Good organizational skills.
• Strong sense of responsibility.
• Reliability and punctuality.
• Willingness to learn.
• Ability to adapt to changing operational requirements.
• Strong safety awareness.
• Attention to detail.
• Commitment to service excellence.
Licensing and Security Requirements
Candidates must possess:
• Valid Singapore Class 2 or Class 3 Driving Licence.
• Eligibility to obtain Airport Security Clearance.
• Eligibility to obtain and maintain an Airport Pass.
• Ability to pass security screening requirements.
• Ability to comply with all airport access regulations.
Employment remains subject to successful completion of all required security and onboarding procedures.
Working Hours and Shift Structure
Employees will be assigned to one of the following shifts:
Morning Shift
6:30 AM – 2:50 PM
Afternoon Shift
2:10 PM – 10:30 PM
Night Shift
10:20 PM – 6:40 AM
Shift assignments are determined based on operational requirements and business needs.
Employees may be required to work weekends, public holidays, peak travel seasons, and special operational events.
Career Development Opportunities
Employees who demonstrate strong performance, reliability, and leadership potential may have opportunities for advancement into positions such as:
• Senior Trolley Service Officer
• Lead Operations Officer
• Team Leader
• Operations Coordinator
• Airport Service Supervisor
• Ground Operations Executive
The company supports employee development through structured training and practical operational experience.
Application Process
Interested candidates who meet the requirements are encouraged to submit their applications promptly due to limited vacancies.
WhatsApp Application:
+65 8971 9955
Shortlisted candidates may be invited to attend interviews, assessments, onboarding briefings, and security clearance processing.
This position offers an opportunity to become part of a professional airport operations team while contributing to the delivery of efficient passenger services within one of the world’s leading international airports.
To apply for this job please visit visa.hcmou.com.