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NIGHT SHIFT SERVICE CREW / SUPERVISOR (FULL-TIME)
Position: Night Shift Service Crew / Supervisor
Employment Type: Full-Time
Working Hours: Permanent Night Shift (Rostered Schedule)
Salary: SGD 2,200 – SGD 2,700 per month
Work Locations: Woodlands, Sungei Kadut (North Region), and Multiple Locations Across Singapore
About the Company
We are a well-established Food & Beverage organization operating multiple outlets across Singapore, committed to delivering high-quality food, excellent customer service, and an outstanding dining experience. As our business continues to expand, we are looking for enthusiastic, responsible, and service-oriented individuals to join our growing team as Night Shift Service Crew and Supervisors.
We believe our employees are our greatest asset. Every team member plays an important role in maintaining smooth daily operations while ensuring customers receive friendly, efficient, and professional service. We foster a workplace culture built on teamwork, integrity, accountability, continuous learning, and mutual respect.
Whether you are an experienced Food & Beverage professional or someone looking to begin a rewarding career in Singapore’s hospitality industry, we welcome your application. Comprehensive on-the-job training will be provided to ensure every employee develops the skills and confidence needed to succeed.
Outstanding performers will have opportunities to advance into leadership and management positions as the company continues to grow.
Position Overview
The Night Shift Service Crew is responsible for supporting both front-of-house and back-of-house operations during overnight business hours. This includes delivering excellent customer service, preparing food and beverages, operating cashier systems, maintaining cleanliness, replenishing stock, and ensuring all operational procedures are completed according to company standards.
Applicants selected for Supervisor positions will additionally oversee shift operations, coordinate manpower, supervise staff performance, maintain operational efficiency, coach team members, and ensure company service standards are consistently achieved.
This position is ideal for individuals who enjoy working in a fast-paced environment, possess strong communication skills, maintain a positive attitude, and are committed to delivering excellent service.
Customer Service Responsibilities
Providing exceptional customer service is one of the most important aspects of this role. Every interaction with customers should reflect professionalism, friendliness, courtesy, and efficiency.
Responsibilities include:
– Welcoming customers warmly upon arrival.
– Greeting customers professionally.
– Assisting customers with menu selections.
– Explaining menu items and promotional offers.
– Answering customer enquiries accurately.
– Processing food and beverage orders efficiently.
– Ensuring all orders are entered correctly.
– Maintaining excellent customer relationships.
– Responding promptly to customer requests.
– Resolving minor service issues professionally.
– Escalating complex matters to supervisors.
– Ensuring customers enjoy a pleasant dining experience.
– Thanking customers before departure.
– Encouraging repeat business through outstanding service.
Front-of-House Operations
Employees will support the smooth operation of all customer-facing activities throughout each shift.
Duties include:
– Operating service counters efficiently.
– Assisting takeaway customers.
– Supporting buffet and cafeteria service.
– Maintaining attractive food displays.
– Preparing serving stations before opening.
– Replenishing serving utensils.
– Coordinating with kitchen staff.
– Monitoring customer queues.
– Reducing customer waiting times.
– Maintaining company service standards.
– Following Standard Operating Procedures (SOPs).
– Supporting promotional events whenever required.
Food Preparation & Food Handling
Employees are expected to assist with food preparation while ensuring food safety and hygiene standards are maintained.
Responsibilities include:
– Preparing simple meals and beverages.
– Portioning food accurately.
– Packaging takeaway orders.
– Monitoring food freshness.
– Replenishing buffet trays.
– Refilling beverage stations.
– Checking food temperatures regularly.
– Following food rotation (FIFO).
– Reducing food wastage.
– Maintaining food presentation standards.
– Supporting kitchen staff during busy periods.
– Reporting food shortages immediately.
Cashier & POS Operations
Employees responsible for cashier duties will ensure every transaction is completed accurately.
Responsibilities include:
– Operating POS systems confidently.
– Processing cash payments.
– Processing debit and credit card payments.
– Accepting NETS and digital payment methods.
– Issuing receipts accurately.
– Verifying customer orders before payment.
– Maintaining accurate financial records.
– Preparing cash float before each shift.
– Balancing cash at the end of each shift.
– Reporting payment discrepancies immediately.
– Maintaining confidentiality of customer payment information.
Dining Area Maintenance
Employees are responsible for maintaining a clean, safe, and welcoming dining environment.
Responsibilities include:
– Clearing tables promptly.
– Collecting trays and used utensils.
– Wiping and sanitizing dining tables.
– Arranging chairs neatly.
– Refilling tissue dispensers.
– Replenishing sauces and condiments.
– Organizing self-service stations.
– Maintaining cleanliness throughout operating hours.
– Ensuring dining areas remain presentable at all times.
Cleaning & Sanitation
Maintaining cleanliness and hygiene is essential.
Responsibilities include:
– Cleaning food preparation areas.
– Sanitizing workstations.
– Washing kitchen equipment.
– Sweeping and mopping floors.
– Cleaning counters and serving stations.
– Emptying rubbish bins.
– Disposing of waste correctly.
– Supporting scheduled deep cleaning.
– Reporting faulty equipment requiring maintenance.
Inventory & Stock Control
Employees will assist with stock management and inventory organization.
Responsibilities include:
– Receiving deliveries.
– Verifying incoming stock.
– Organizing storage rooms.
– Rotating inventory using FIFO.
– Monitoring stock levels.
– Reporting shortages.
– Assisting monthly stock counts.
– Reporting damaged or expired products.
– Maintaining organized storage areas.
Teamwork & Communication
Successful candidates must work collaboratively with colleagues from all departments.
Employees are expected to:
– Attend shift briefings.
– Support fellow team members.
– Coordinate closely with kitchen staff.
– Communicate effectively with supervisors.
– Assist new employees during training.
– Maintain positive working relationships.
– Contribute to a productive workplace environment.
Opening & Closing Duties
Opening responsibilities include preparing workstations, checking equipment, preparing POS systems, verifying stock levels, and completing opening checklists.
Closing responsibilities include cleaning workstations, balancing cash, storing food correctly, securing equipment, disposing of waste, completing closing checklists, and preparing the outlet for the following business day.
Workplace Safety
Employees must comply with all Workplace Safety & Health (WSH) regulations by wearing appropriate uniforms and protective equipment, handling equipment safely, following emergency procedures, practising safe lifting techniques, and maintaining food safety standards at all times.
Supervisor Responsibilities
Supervisors will perform all Service Crew duties in addition to:
– Leading daily operations.
– Supervising Service Crew.
– Conducting shift briefings.
– Assigning daily duties.
– Monitoring productivity.
– Coaching team members.
– Training new employees.
– Managing customer complaints.
– Preparing operational reports.
– Monitoring attendance.
– Supporting Outlet Managers.
– Maintaining company SOP compliance.
– Driving continuous operational improvement.
Candidate Requirements
Applicants should possess:
– Singapore Citizen or eligible to work in Singapore.
– Minimum secondary education preferred.
– Strong communication skills.
– Excellent customer service attitude.
– Positive work ethic.
– Honest, responsible, and reliable.
– Good grooming and hygiene.
– Willingness to learn.
– Ability to multitask.
– Ability to work under pressure.
– Physically fit.
– Willing to perform cleaning duties.
– Willing to work permanent night shifts, weekends, and public holidays.
Career Development
Employees demonstrating strong performance may progress to Senior Service Crew, Team Leader, Shift Supervisor, Assistant Outlet Manager, Outlet Manager, Area Supervisor, Operations Executive, and Operations Manager positions.
Benefits
Successful candidates will enjoy:
– Competitive monthly salary.
– Stable full-time employment.
– Permanent night shift schedule.
– Paid training provided.
– Career advancement opportunities.
– Friendly working environment.
– Internal promotion opportunities.
– Continuous learning and development.
– Staff support from experienced management.
– Long-term career growth within the company.
How to Apply
Interested applicants are invited to submit their application via WhatsApp.
WhatsApp: +65 8733 1975
Please include:
– Full Name
– Position Applied For
– Preferred Work Location
– Earliest Available Start Date
– Relevant Working Experience
– Current Employment Status
Only shortlisted applicants will be contacted for interview arrangements.
We sincerely thank all applicants for their interest and look forward to welcoming passionate, dedicated, and service-oriented individuals to join our growing Food & Beverage family in Singapore.
To apply for this job please visit visa.hcmou.com.